HR

Emotional Intelligence in the Workplace Online Course

Transformation starts with a real and honest appraisal of your current state of play.

Reaffirm Your Leadership Strengths

Is it time to conduct a health check on your current EQ (Emotional Quotient). Your ability to empathise with others, understand, control and express your own emotions, as well as assess others’ emotions can positively impact on your performance, relationships and growth.

Deep reflection and self-discovery can lead to a heightened awareness of your emotional state, and assist you in understanding the influence it can have on your performance, guiding your thinking and behaviours.

Identifying triggers, your own and those of others, and putting in motion a different response than the one you are currently transmitting is the first step in being accountable for your emotions.

Emotional Intelligence in the Workplace Online Course Milestones

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Milestone 1 | Undertake personal performance review

A good starting point when thinking about workplace performance, is understanding your strengths and weaknesses; so is getting to know what your personal stressors and triggers are and how they affect you and your work. Knowing what to do with all this information is the hard part – and this is where emotional intelligence comes in.

Key Learning Outcomes

  • Determine workplace expectations
  • Apply Emotional Intelligence indicators
  • Review personal performance
  • Develop personal strategies
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Milestone 2 | Influence employee behaviour

Perhaps one of the hardest things we do as leaders is ‘leading people’. Tasks are a bit easier as they don’t have ideas, opinions or issues. People, on the other hand, have plenty. This milestone introduces strategies to encourage people to start working together to get the job done.

Key Learning Outcomes

  • Review individuals and teams
  • Communicate expectations
  • Use consultation methods
  • Develop individual and team strategies
  • Undertake performance review
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Milestone 3 | Create professional development plans

Supporting and mentoring others and putting time and energy into their growth and development can be time consuming but rewarding. Preparing professional plans that see your team thrive and achieve their goals is one of the most rewarding aspects of leadership.

Key Learning Outcomes:

  • Identify improvement opportunities
  • Document development strategies
  • Provide individual support
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Milestone 4 | Negotiate work outcomes

Despite our best intentions to role model good communication, sometimes it doesn’t work in our teams. Relationships may be damaged or resentment could simmer beneath the surface, slowly eating away at team morale. Use this milestone to better understand your role as a leader and how important it is to continually refine your communication style to ensure you’re always getting outcomes that are the best for everyone.

Key Learning Outcomes:

  • Identify conflicts

  • Determine problems

  • Apply policies and procedures

  •  Involve external networks

  • Facilitate resolutions

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Milestone 5 | Report individual and team performance

How do you speak to influence others and keep their attention? How do you effectively present a position and communicate to affect an outcome? How do you handle negotiations, facilitate actions and adjust strategies when they’re not working? This milestone will take you through a broad range of communication skills you can use until your speaking and listening skills become natural and unforced. Learn how to ensure you choose the appropriate forum for communication and developing ‘executive presence’ to deliver a professional presentation.

Key Learning Outcomes:

  • Review monitoring methods
  • Collate information sources
  • Document improvements
  • Adjust strategies
  • "They were able to give me more time than first outlined to complete the assessments when I needed it. I would recommend Forme because they went above and beyond to help me."

    Benjamin
    Benjamin Student
  • "They make you feel at ease all the time and will offer advice on the courses, so you don’t feel pressured into completing courses or units you don’t need to do."

    Kevin
    Kevin Student

Thank you for your enquiry. Once you submit your request we will endeavour to respond to you within 1 business day.
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