Project Management

Project Quality Management

Be well rewarded as you accurately define and implement project control processes that are quality, cost and risk.

The Three Critical Control Elements

There is no one definition of quality. What quality means to each person differs on what they value. Taking the time to understand what each stakeholder defines as ‘quality’ will help to set an end goal. 

Project costs are integral to all 3 phases of the project life cycle. This module will guide learners through determining resource requirements, how to install cost management practices, how to involve stakeholders in cost management, and finally, developing financial plans. 

At its conclusion, this module will address the risk management process a project manager can enforce to ensure that risk is identified and addressed before posing any threats to the success of the overall project.

Project Quality Management Online Course Milestones

Milestone 1 | Plan project quality

Careful planning at the outset ensures goals are defined and the deliverables clear. These deliverables can then be given a measurement of quality. This milestone will bring clarity around identifying project quality deliverables, the tools that can be used to foster quality, and how to effectively involve stakeholders in the management of quality throughout the life of the project.

Key Learning Outcomes

  • How to identify quality constraints
  • How to implement a Quality Management System [QMS]
  • The 7 principles of a QMS
  • Create a quality definition table
  • TQM philosophy
  • Identify sustainability impacts
  • Develop a quality management plan
  • Explore the quality circle process

Milestone 2 | Perform project quality assurance and control

Now that a quality plan has been developed and all stakeholders are aware of the needs of the client, it’s time to learn how to record the achievements in the quality criteria and put in place any quality control methods. Understandably there will rise up the need for improvement or adjustment in the quality of certain deliverables – the final topics of this milestone will guide learners through these changes.

Key Learning Outcomes

  • 2 key principles of quality assurance
  • Undertake quality audits
  • Steps to conduct variance analysis
  • PMBOK’s seven management and planning tools
  • Flowchart a quality control process
  • The four phases in the Plan-Do-Check-Act cycle

Milestone 3 | Determine project costs

The third milestone of this module involves the realisation of cost management, estimating and budgeting processes, and ultimately involving stakeholders in this process via consultation. Topics in this milestone demonstrate how consultation can be a two way process in which stakeholders and the project manager develop a sustainable relationship and work together to manage project costs.

Key Learning Outcomes

  • 3 Methods of cost estimating: analogous, bottom-up and fixed-budget estimating.
  • Budgeting tools: resource matrix, individual resource chart and a summary usage chart
  • Stakeholder consultation 5 step process 
  • Tips to improve cash flow of a project
  • Understand the importance of cash flow analysis

Milestone 4 | Monitor and control project costs

Project cost control aims to supervise any changes to the project budget. It helps to give management the information it needs to make decisions with respect to quality and within budgeted costs.

Key Learning Outcomes

  • Elements of developing a budget
  • Select and use appropriate cost analysis methods and tools
  • Tools available for monitoring expenditure
  • Elements of a cost management plan
  • Benefits of solid financial policy
  • How to conduct a stakeholder debrief

Milestone 5 | Manage and control project risk

Project risk management involves the planning, identifying, analysing, responding, monitoring, controlling, and reviewing the risks associated with a project. This milestone will demonstrate the various techniques that systematically identify threats to achieving projects goals.

Key Learning Outcomes

  • Forming a risk management team and assigning responsibility
  • Identifying critical success factors
  • Identifying the 8 risk categories
  • Understand the process of risk assessment, identification and analysis
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